phiruby Privacy
Policy

phiruby is a Philippines-based online casino and sportsbook platform operating at phiruby.net, under PAGCOR regulatory oversight. As the operator of this Platform, phiruby acts as the Personal Information Controller (PIC) of all personal data collected from users, as defined under Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations.

Our designated Data Protection Officer (DPO) oversees all data privacy matters at phiruby and can be reached through our official support channel at support@phiruby.net. We are registered with the National Privacy Commission (NPC) in accordance with applicable Philippine regulations.

phiruby collects the minimum personal data necessary to provide you with a secure, compliant, and personalised gaming experience. The categories of data we collect include:

2.1 Identity and Contact Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (used for age verification — you must be 21 or older);
• Residential address, including barangay, city, province, and postal code;
• Valid Philippine mobile number; and
• Email address used for account registration.

2.2 Identity Verification (KYC) Documents

• Copies of government-issued photo identification (PhilSys ID, passport, driver's licence, SSS/GSIS card, PRC ID, or voter's ID);
• Proof of residential address (utility bill, bank statement, or barangay certificate); and
• Proof of payment method ownership (e.g., GCash or Maya account screenshot showing your registered name).

2.3 Financial Data

• Payment method details (GCash mobile number, Maya account details, BPI/BDO/Metrobank account reference);
• Deposit and withdrawal transaction history; and
• Account balance records, including Real Money and Bonus Balance histories.

2.4 Gaming and Behavioural Data

• Wager and bet history across casino games, live dealer tables, and sportsbook markets;
• Session duration and login timestamps;
• Game preferences and platform navigation patterns; and
• Responsible gaming tool usage (deposit limits, session alerts, self-exclusion requests).

2.5 Technical and Device Data

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Cookies and similar tracking identifiers; and
• Referring URL and on-site clickstream data.

2.6 Communications Data

• Customer support chat transcripts and email correspondence; and
• Survey responses, feedback submissions, and promotional opt-in/opt-out records.

phiruby collects personal data through the following channels and methods:

• Direct submission: Information you provide when registering an account, completing KYC verification, making deposits or withdrawal requests, or contacting our support team.
• Automated collection: Technical data collected automatically when you access or navigate the Platform, including IP addresses, cookie identifiers, and session logs.
• Payment processors: Transaction reference data received from our payment partners (GCash, Maya, BPI, BDO, Metrobank) upon completion of deposit or withdrawal transactions.
• Third-party identity verification providers: Confirmation data from document verification services used to validate your KYC submissions.
• PAGCOR and regulatory sources: Self-exclusion status and related regulatory instructions transmitted by PAGCOR or other competent authorities.

phiruby processes your personal data for the following purposes:

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, phiruby processes your personal data on the following lawful bases:

• Contractual necessity: Processing required to fulfil our obligations under the phiruby Terms & Conditions — including account management, payment processing, and gaming service delivery.
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, the Anti-Money Laundering Act (RA 9160 as amended), and the Data Privacy Act itself, including mandatory KYC and suspicious transaction reporting.
• Legitimate interests: Processing for fraud prevention, Platform security, responsible gaming monitoring, and analytics — where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where your freely given, specific, and informed consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of prior processing.

phiruby does not sell, rent, or trade your personal data to third-party marketers under any circumstances. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment service providers: GCash, Maya, BPI, BDO, and Metrobank — to process your deposit and withdrawal transactions. These providers act as independent data controllers for their own processing activities.
• Identity verification providers: Third-party KYC and document verification services engaged by phiruby to validate your identity in compliance with PAGCOR requirements.
• Game content providers: Casino game and live dealer platform providers who may receive session identifiers and gameplay data for the purpose of delivering game functionality and detecting cheating.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and Philippine law enforcement agencies — where disclosure is required by law, court order, or regulatory direction.
• Cloud and IT infrastructure providers: Data hosting and security service providers operating under strict contractual data processing agreements with phiruby.

phiruby uses cookies and similar technologies (such as web beacons and local storage) to operate the Platform, remember your preferences, and improve your overall experience. The types of cookies we use are described below:

• Strictly necessary cookies: Essential for the Platform to function — including session management, login authentication, and security tokens. These cannot be disabled without impacting core Platform functionality.
• Functional cookies: Remember your preferences such as language settings, preferred payment method, and game lobby layout. Disabling these cookies may reduce Platform personalisation.
• Analytics cookies: Collect anonymised or pseudonymised data about how users navigate the Platform, which pages are most visited, and where users exit. This data helps phiruby improve Platform design and performance.
• Marketing and tracking cookies: Used to measure the effectiveness of phiruby's promotional campaigns. These are only set with your prior consent and can be withdrawn at any time through your browser settings.

You can manage or disable non-essential cookies at any time through your browser's privacy or settings menu. Please note that disabling cookies may affect the performance and functionality of the phiruby Platform. Your cookie preferences are stored locally and will be re-applied on your next visit.

phiruby retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. Our standard retention periods are as follows:

Upon expiry of the applicable retention period, phiruby will securely delete or anonymise your personal data in accordance with NPC guidelines.

phiruby implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure:

• Encryption in transit: All data transmitted between your device and phiruby's servers is protected using 256-bit TLS/SSL encryption.
• Encryption at rest: Sensitive personal data stored on our servers — including KYC documents and financial records — is encrypted at rest using industry-standard algorithms.
• Access controls: Personal data is accessible only to phiruby personnel and authorised service providers who require it to perform their specific role. Role-based access controls and audit logging are enforced across all internal systems.
• Two-factor authentication (2FA): phiruby supports and strongly encourages 2FA for all user accounts, adding an additional layer of protection to your login credentials.
• Penetration testing and security audits: phiruby conducts regular security assessments of its Platform infrastructure to identify and remediate vulnerabilities.
• Incident response: In the event of a personal data breach, phiruby will notify affected users and the National Privacy Commission within 72 hours of becoming aware of the breach, in accordance with NPC Circular requirements.

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phiruby:

• Right to be informed: You have the right to know what personal data phiruby collects about you, why it is collected, and how it is used — as set out in this Privacy Policy.
• Right of access: You may request a copy of the personal data phiruby holds about you at any time. We will respond to verified access requests within 15 business days.
• Right to correction: If any personal data we hold about you is inaccurate, incomplete, or outdated, you have the right to request its correction. You can update basic account details directly through your phiruby account settings.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations under PAGCOR and AML regulations.
• Right to data portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to object: You may object to phiruby's processing of your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests where your individual circumstances warrant it.
• Right to lodge a complaint: If you believe phiruby has not handled your personal data in accordance with the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) at privacy.gov.ph.

To exercise any of the above rights, please contact our Data Protection Officer at support@phiruby.net. We may require you to verify your identity before processing your request. phiruby will not charge a fee for legitimate data rights requests unless they are manifestly unfounded or excessive.

The phiruby Platform is strictly intended for adults aged 21 years and above, in compliance with PAGCOR's minimum age requirements for online gambling in the Philippines. phiruby does not knowingly collect personal data from any person under the age of 21.

During the registration process, phiruby collects date of birth information and conducts age verification checks. Any account found to belong to a person under 21 will be immediately suspended, all associated winnings forfeited, and any deposited funds returned to the originating payment method in accordance with our Terms & Conditions.

phiruby may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or regulatory guidance from the National Privacy Commission. When material changes are made, we will notify registered users by email to the address on file and/or through a prominent notice on the Platform, at least 7 days prior to the updated policy taking effect.

The "Last Updated" date at the top of this document will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how phiruby protects your personal data. Your continued use of the Platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the changes.

For any questions about how a change to this Privacy Policy may affect you personally, please contact our Data Protection Officer before continuing to use the Platform.

If you have any questions, concerns, or requests regarding this Privacy Policy or phiruby's handling of your personal data, please reach out to us through any of the following channels:

• Email: support@phiruby.net — please include "Privacy Request" in the subject line for faster routing to our DPO team.
• Live Chat: Available 24/7 within the Platform after logging in to your phiruby account.
• Postal Address: Philippines — serving players nationwide.

For concerns that remain unresolved after contacting phiruby, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. For responsible gaming-related data requests — such as self-exclusion records — please also visit our Responsible Gaming page.